Wanted to get a check engine light scanned, said they would check it out and when to pick up. Only after I had came back my check engine light was off and there was no issue, after I picked up the car and just for scanning I was charged 350$ no cost was discussed before. I brought them a problem( the check engine) and when they seen the check engine was off the mechanics should have called me and not kept my car in the garage. Don’t trust these people and talk about charges before you drop off your vehicle.
Hello Andy, I am sorry we did not meet your expectations. I would like to review your visit and better understand what happened regarding the diagnostic charges and communication. I will look into this personally next week and contact you after reviewing the paperwork and records from your visit. Thank you for bringing this to my attention.
Jon Ludwig, Owner
Hello again, Andy.
After reviewing the paperwork, technician notes, and discussions with our staff, my understanding is that your initial visit was for our complimentary code scan. During that visit, multiple trouble codes were found in both the engine and ABS systems. At that time, a follow-up diagnostic appointment was scheduled, and our staff's understanding was that additional testing and diagnostic charges were discussed.
When your vehicle arrived for the scheduled appointment, the check engine light was on and diagnostic testing was performed to determine the cause of the fault codes. We completed the testing process and presented our findings to you.
I understand that your concern is that you were not aware there would be a diagnostic charge. We take communication regarding charges very seriously and regret that there was a misunderstanding.
I would welcome the opportunity to discuss this with you directly and work toward a resolution. Please contact me at your convenience.
Jon Ludwig, Owner, cell 607341 3417 (Please leave message)
Precision Automotive Service
- Precision Automotive Service NY
